Patient complaint handling

Policy statement

We take complaints and concerns seriously and patients have a right to have them heard. This provides opportunity for the issue be resolved with effective communication and allows us a practice to review our procedures and performance to improve our service.

You can speak to us directly about your concern or complaint or can send in writing to or mail via The Practice Manager, Alba Health, 153 Myrtle Street, P.O. Box 507, Myrtleford, Vic. 3737.

We will then attempt to resolve it in accordance with our resolution procedure, ideally within 30 days, barring any exceptional circumstances.

If this is not possible, delegated health authorities exist should the complainant wish to escalate their complaint.

Contact Us

Phone: 03 5751 1138

Fax: 02 9182 7585


Visit Us

ADDRESS: 153-157 Myrtle Street Myrtleford, VIC 3737 

POSTAL: PO Box 507 Myrtleford,
VIC 3737

Opening Hours

MONDAY: 8.45am - 4.45pm

TUESDAY: 8.45am - 4.45pm


THURSDAY: 8.45am - 4.45pm

FRIDAY: 8.45am - 4.45pm


SUNDAY: Closed